FAQ
Where is my order?
After your order ships, we’ll send you a confirmation email with your tracking number and carrier details.
Please note that tracking information may take 24–48 hours to update after shipment.
You can check your order status anytime through our order tracking page:
Track Your Order
https://www.ggradual.com/apps/track-your-order
What is your return policy?
We accept returns of unworn and unwashed items with original tags within 30 days of delivery. For more specifics or to start a return, please check here.
How do I choose the right size?
We highly recommend checking the Size Chart in the product page before ordering to ensure the perfect fit.
How long does shipping take?
Orders typically ship within 1-2 business days.
Standard: 3–5 business days
Note: Delivery times are estimated after dispatch.
Do you offer free shipping?
We offer Free Standard Shipping on orders over $59. For orders under $59, standard shipping is $6.99 (3–5 business days).
Why did I only receive part of my order?
If your order includes multiple items, they may ship in separate packages and arrive at different times. Due to a system limitation, your shipping confirmation email may show only one tracking number, which may not reflect the status of every package.
We’re working to improve this experience. If you haven’t received all your items, please allow additional time for the remaining packages to arrive. If you have any questions or concerns, please contact our customer support team: support@ggradual.com — we’re happy to help.
What payment methods do you accept?
We accept PayPal and all major credit cards.
Can I change or cancel my order?
Yes, but only before shipment. Please contact us immediately via support@ggradual.com Once shipped, the order cannot be modified or canceled.
