Shipping & Delivery

We currently focus on serving customers within the United States, providing fast and reliable delivery across the country.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Coverage

We currently ship within the contiguous United States only.

We do NOT ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • Northern Mariana Islands
  • APO / FPO / DPO military addresses

Shipping Options

Standard Shipping

  • Cost: $6.99
  • Free Shipping: Orders over $59
  • Estimated Delivery: 3–5 business days (after dispatch)

Express Shipping

  • Cost: $14.99
  • Estimated Delivery: 2–3 business days (after dispatch)

Shipping Carriers

We partner with trusted carriers:

  • USPS
  • UPS
  • DHL
  • Regional carriers

Carrier selection is based on destination and operational efficiency.

Order Tracking

Once your order has been shipped, you will receive:

  • Tracking number
  • Carrier information

Tracking updates may take 24–48 hours to become active.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

  • Orders with incorrect or incomplete addresses may be delayed or cancelled
  • We are not responsible for failed delivery due to incorrect address input

Split Shipments

In some cases, your order may be shipped in multiple packages.

  • You may receive separate tracking numbers
  • Items may arrive at different times

This is a standard practice and does not indicate an issue with your order.

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal to accept the package

We reserve the right to:

  • Charge additional shipping fees for reshipment
  • Issue a refund minus shipping costs

Delivery Delays

While we aim to meet estimated delivery times:

Delays may occur due to:

  • Weather
  • Carrier disruptions
  • High order volume (e.g. holidays, promotions)

Delivery times may vary within a typical 3–7 business day range depending on conditions.

Lost / Missing / Stolen Packages

If your tracking shows “Delivered” but you did not receive your package:

  1. Check with neighbors or household members
  2. Contact your local carrier
  3. Reach out to us within 7 days

We will assist in opening an investigation with the carrier.

However:

  • We are not liable for lost or stolen packages confirmed as delivered
  • Claims may be denied if delivery confirmation is provided by the carrier

Delivery to Commercial Addresses

For business or commercial addresses:

  • Delivery may require signature
  • Delays may occur due to business hours or access restrictions

Shipping Restrictions

We reserve the right to:

  • Cancel orders flagged as high-risk or fraudulent
  • Refuse shipment to certain addresses based on risk assessment

International Shipping

At this time, our primary focus is the U.S. market.

International shipping may be available for selected regions at checkout.

Customer Support

For any questions regarding shipping, delivery, or your order status, please contact our support team:

· Email: support@ggradual.com

· Please include your order number for faster assistance

Our team is here to help and will respond within 1–2 business days.